Prescriptions Update

From Monday 15th February we will no longer be accepting prescription requests over the telephone. 

This is to try and reduce the burden on the call system which will make it easier for patients to get through on the phones at these exceptionally busy times.

You can order repeat prescriptions using one of the following methods:

  • Email to tunstall.primarycare@nhs.net
  • Order via your pharmacy, please speak to your nominated pharmacy for more details on the service they provide
  • Paper request placed in the dedicated prescription boxes at both Tunstall and Parkmoor surgeries.
  • Online Ordering using Patient Access or the NHS App
  • The NHS App is available on the App Store and Google Play, please click here for further information


Our practice is seeing increasing numbers of patients calling to book a COVID vaccination which is tying up our already busy telephone lines.

We’  are working hard to roll out the vaccines to priority groups and we ask people not to contact the surgery or any other part of the NHS directly to arrange a vaccination, our teams will contact those who need one when the time is right.

PLEASE DO NOT CALL THE SURGERY TO ARRANGE AN APPOINTMENT, we will contact all eligible patients as soon as we are able to.

In the meantime please click here to make sure your contact details are up to date and we will be in touch as soon as we possible can be.

Thank you all for your patience in these extremely busy times, Tunstall Primary Care Team


The wearing of face masks and coverings will be mandatory in our GP practice from Monday 29th of June.

Anyone entering the building for an appointment is required to wear a face covering. This can be anything from a surgical mask to a scarf wrapped to cover the mouth and nose.

Please only attend the surgery if you have been asked to by a member of staff, ensure that you attend your appointment on time and not early and remember your face covering!

Please click this link  or on the picture opposite for advice on how to make a cloth face covering https://tinyurl.com/ybf6rawr


Due to the current COVID-19 pandemic we have taken the decision to close Packmoor Medical Centre to patients.

For the time being all patients requiring a face to face appointment will be seen at Tunstall Primary Care Centre. This will allow us to limit the exposure of our staff to possible infection and will allow us to continue to run our full service. 

Patients are kindly asked not to come to the surgery unless invited by a clinician. We are still available on the phone but please bear with us as lines are extremely busy.


Following Government guidance we are now triaging all on the day appointment requests by telephone at the surgery, if the clinicians feels you need to be seen you will be offered a face-to-face appointment.

If you already have an appointment booked - PLEASE DO NOT ATTEND THE SURGERY.

A clinician will telephone you to discuss your problem and they will let you know if you need to be seen in the surgery.
We will keep you updated as new information is available.

Thank you for your patience at this very busy time

Welcome to Tunstall Primary Care Centre

This is a 3 doctor practice partnership (non-limited) situated within purpose built premises at Tunstall Primary Care Centre. We also have a branch practice in Packmoor.

We offer full general medical services and also run specialist clinics. We aim to provide high quality care, to treat all our patients promptly, courteously and in complete confidence.

This website informs you about our services, how to access them and some general information about how our practice operates.

Opening Times

Please select a site

NHS Friends and Family

NHS 111 online

NHS 111

111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally. 

Your needs will be assessed and you will be given advice about whether you need:

  • Treat yourself at home
  • Go to a Primary Care Centre

If you need face to face medical attention you may be asked to attend a Primary Care Centre.

Click here to access NHS 111 online or call 111 to speak to a staff member.

Keep up to date with the latest practice news


Download the latest newsletter Tunstall Primary Care Surgery Newsletter Issue 2

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