If you take medication on a long-term basis, requests for prescriptions will be accepted in writing, in person at the surgery, by post or online via the link at the top of this page (you will need a photographic ID to access this service. If you do not have one please enquire at reception).

If your prescription is to be returned to you by post, please enclose a stamped, self-addressed envelope.

Please allow 2 working days for all repeat prescriptions to be processed.

Please note: We no longer accept repeat prescription requests by telephone. Please email your request to tunstall.primarycare@stoke.nhs.uk or speak to your nominated pharmacy to arrange for them to order for you.

• Online Ordering using Patient Access or the NHS App
• The NHS App is available on the App Store and Google Play, please click here for further information

Do take regular medication?

Electronic Repeat Dispensing (eRD) allows your GP to prescribe your regular medicines for up to a year.

You could save unnecessary trips to the surgery by switching to eRD, it’s reliable, secure and confidential.

You don't need a computer or electronic device. Ask the GP or our Practice Pharmacist today.

This practice is set up for the electronic prescription service.

This means that for most patients we can send your prescription to your chosen chemist directly saving you having to come to the surgery.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

The surgery no longer issues urgent prescription requests.

If you need an emergency supply of medication, you can use an online service NHS 111 provide to get a few days’ supply until we can fulfil a prescription request for you.

Go to the NHS website and click on “Start Now”. The form takes less than two minutes to fill in.

Your request must be for a medicine you are prescribed regularly, through a repeat prescription.

You will be charged your usual prescription fee. If you do not usually pay, it will be free.

If you need medicine and also have any symptoms, call 111 and speak to an adviser instead.

You cannot use this service to get:

• antibiotics for a new or recent problem
• controlled drugs that require identification to collect

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Unused or expired medicines should be returned to a pharmacy for safe disposal. Do not throw them in the household trash or flush them down the toilet. Pharmacies offer a free and convenient service for disposing of unwanted medicines. 

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choices

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.90
• 12-month prepayment certificate (PPC): £114.50
• 3-month PPC: £32.05

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.