Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01782 358802, Monday to Friday at 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use our appointment request form, Monday to Friday 8am to 6pm. We will respond within 4 hours during opening times
• phone us on 01782 358802, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01782 358802, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 11am.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

In some instances it's not necessary to be seen by a GP. With that in mind, we often refer you to one of our extended clinical team which includes Advanced Nurse Practitioners, Advanced Paramedic Practitioners and Practice Pharmacists who can see you for a number of minor ailments or medication related queries.

Please be aware that the reception team may ask for a brief reason for your appointment to enable them to Care Navigate you to the appropriate clinician.

If you are not a regular user of our services, we offer 3 year consultations for patients aged between 16-74 years.

If you are 75 years or over and have not seen one of our Clinicians for a year, you can request an annual consultation.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

Monday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Tuesday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Wednesday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Thursday – 08.00-12:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Friday – 08.30-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Patients now have access to appointments at a number of  Extended Access Hubs across North Staffordshire. Our hubs are located at Furlong Medical Centre, Cobridge Health Centre and Tunstall Primary Care.

If you would like to book an appointment at one of the alternative sites please speak to a member of our reception team.

The Hub appointments are available from 16:00 – 20:00 Monday – Friday. There is also availability at weekends.

For further information regarding extended access please visit:

https://www.stokeccg.nhs.uk/stoke-your-services/ex

The new Pharmacy First service, launched 31 January 2024, adds to the existing consultation service and enables community pharmacies to complete episodes of care for 7 common conditions following defined clinical pathways.

This new service is expected to free up GP appointments for patients who need them most and will give people quicker and more convenient access to safe and high quality healthcare. It includes the supply of appropriate medicines for 7 common conditions including earache, sore throat, and urinary tract infections, aiming to address health issues before they get worse.

The following table shows the 7 conditions pharmacists can manage across various age ranges.