Appointments

Appointments System

Routine appointments can be arranged in person, by telephone (0300 123 0978) or online via the link at the top of this page (you will require a PIN number for Internet bookings, please ask at reception for details).

Urgent cases are seen on the same day, you may be asked to give some indication of your illness so we can assess how soon you need to see the doctor.

If your condition is non-urgent, you can expect to see a GP within 2 working days.If you don’t need an appointment within 2 working days, you also have the option to book up to 2 weeks in advance if this is more convenient for you. There are a limited amount of same day appointments available; to book these you must contact the surgery at 08:00.

Please state at the time of booking your appointment is you have a preference of practitioner. We will try to accommodate your request wherever possible.

Extended Clinical Team

In some instances it's not necessary to be seen by a GP. With that in mind, we often refer you to one of our extended clinical team which includes Advanced Nurse Practitioners, Advanced Paramedic Practitioners and Practice Pharmacists who can see you for a number of minor ailments or medication related queries.

Please be aware that the reception team may ask for a brief reason for your appointment to enable them to Care Navigate you to the appropriate clinician.

Health Checks

If you are not a regular user of our services, we offer 3 year consultations for patients aged between 16-74 years.

If you are 75 years or over and have not seen one of our Clinicians for a year, you can request an annual consultation.

Home Visits

If possible please try to telephone reception before 11:00 if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

Referrals

If your doctor has referred you to see a specialist in the hospital, the necessary paperwork will be ready for collection from reception in 1 week.

It is important that this is collected, as without it you will not be able to make your specialist appointment.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Opening Times

Please select a site

Appointment Times

Monday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber & Health Care Assistant

Tuesday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber & Health Care Assistant

Wednesday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber & Health Care Assistant

Thursday – 08.00-12:30
Clinician’s Available – GP, Practice Nurse, & Health Care Assistant

Friday – 08.30-17:30
Clinician’s Available – GP, Practice Nurse & Advance Prescriber

Extended Access Appointments

Patients now have access to appointments at a number of Extended Access Hubs across North Staffordshire. Our nearest hub is located at Haywood Hospital.

If you would like to book an appointment at the Haywood or at one of the alternative sites please speak to a member of our reception team.

The Hub appointments are available from 4PM – 8PM Monday – Friday. There is also availability at weekends.

For further information regarding extended access please visit:

https://www.stokeccg.nhs.uk/stoke-your-services/ex