Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

Phone us on 01782 358802 at 8:00am, Monday to Friday. You can also visit the surgery during our opening hours. 

When you contact us, we will ask you about the problem you need help with.

We will use the information you provide to ensure you are directed to the most appropriate doctor, nurse, or healthcare professional.

To request a routine appointment in the next 10 working days.

• use our Accurx Online Consult form, Monday to Friday 8am to 6.30pm. We will respond within the end of the working day.

• Phone us between 8.00am -18.00pm Monday/ Tuesday/ Wednesday/ Fridays. Thursdays 08.00am – 13.00pm.

  Visit the surgery and speak with a member of staff, Monday to Friday from 8.00am to 6.30pm. Note only our Tunstall Branch will be open from 1pm until 6.30pm on Thursdays.

• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – Patient Access
• phone us on 01782 358802, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

Before you pick up the phone or take time out to come to the practice, please consider the use of our new AccuRx Online Consultation. It is available to you between 8.00 am – 6.30 pm Monday – Friday excluding Bank Holidays.

What can you use AccuRx Online Consultation for?

This can be used for most enquiries you may have, like:

·       Medical advice

·       Requests for fit notes

·       Access to a GP, Advanced Nurse Practitioner or Pharmacist for a telephone appointment (Routine, ongoing or a follow up)

·       Access to a GP, Advanced Nurse Practitioner or Pharmacist for face to face appointment (Routine, ongoing or a follow up)

·       Smear Tests

·       Test Results

How to access?

Simply click on the AccuRx contact us online image at the top of our homepage or follow this link https://accurx.nhs.uk/patient-initiated/M83650 and complete the simple questionnaire. This will then be sent to the practice and will be processed and passed to the most appropriate member of the team.

When will you get a response?

We aim to respond to your online consultation before the end of the working day but due to the increase in demand, at times there may be a slight delay. Once our admin and clinical team have processed your online consultation, they will send you a notification via sms or email advising you of when an appointment has been booked and what type of appointment it is. It may be that you are booked in, in a few days’ time so that the most appropriate clinician is able to process your query (for example, this is something a specific clinician has been dealing with).

If your online consultation is regarding an administrative or prescription query, you will be advised when this has been passed on to the relevant team.  If your condition deteriorates or you feel that you need medical attention sooner, please contact the practice on 01782358802 and 111 or 999 if it is an emergency.

Opening times

The AccuRx online consultation service will be available Monday-Friday 8.00 am-6.30 pm, excluding bank holidays.

**** Accurx online consultation is not suitable to be used for any medical emergencies ****

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we can arrange a home visit. We will phone you first to understand what you need.

To request a home visit, please call the practice before 11am if possible.

We offer a text messaging service that allows you to receive appointment confirmations and reminders.

If you do not wish to be contacted by text message, please inform a member of the practice team so we can update your preferences.

Please remember to update your contact details with us whenever you change your address, telephone number, or email address.

In some instances it's not necessary to be seen by a GP. With that in mind, we often refer you to one of our extended clinical team which includes Advanced Nurse Practitioners, Advanced Paramedic Practitioners and Practice Pharmacists who can see you for a number of minor ailments or medication related queries.

Please be aware that the reception team may ask for a brief reason for your appointment to enable them to Care Navigate you to the appropriate clinician.

If you are not a regular user of our services, we offer 3 year consultations for patients aged between 16-74 years.

If you are 75 years or over and have not seen one of our Clinicians for a year, you can request an annual consultation.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and they will arrange this for you.

Monday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Tuesday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Wednesday – 08.00-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Thursday – 08.00-12:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Friday – 08.30-17:30
Clinician’s Available – GP, Practice Nurse, Advance Prescriber, Clinical Pharmacist

Patients now have access to appointments at a number of  Extended Access Hubs across North Staffordshire. Our hubs are located at Furlong Medical Centre, Cobridge Health Centre and Tunstall Primary Care.

If you would like to book an appointment at one of the alternative sites please speak to a member of our reception team.

The Hub appointments are available from 16:00 – 20:00 Monday – Friday. There is also availability at weekends.

For further information regarding extended access please visit:

https://www.stokeccg.nhs.uk/stoke-your-services/ex

The new Pharmacy First service, launched 31 January 2024, adds to the existing consultation service and enables community pharmacies to complete episodes of care for 7 common conditions following defined clinical pathways.

This new service is expected to free up GP appointments for patients who need them most and will give people quicker and more convenient access to safe and high quality healthcare. It includes the supply of appropriate medicines for 7 common conditions including earache, sore throat, and urinary tract infections, aiming to address health issues before they get worse.

The following table shows the 7 conditions pharmacists can manage across various age ranges. You can search for a pharmacy near you via this link that offers this service: Find a pharmacy - NHS